What methods of payment can you accept?
Payment for orders made through our online system can be made using Visa, Mastercard, Discover, American Express or PayPal.
Do you make custom Reels?
Our goal is to provide you with the best reel to meet your needs. Please contact us at (909)736-4424 or firstname.lastname@example.org to find out how we can help you.
Where can I buy reels in person?
Information about our distributors can be found on our Contact Page.
Do you offer a warranty?
Our reels and accessories are backed by a two year limited warranty which covers all components. Detailed information can be found here.
What is your return policy?
All of our reels come with a 60 day money back guarantee. Learn more about our return policy here.
How long have you been making Reels?
Our founding partners have been producing reels since 2007 and have been in the manufacturing and welding supply business since 1971 and 1985, respectively. We began by selling reels through our distributor in Northern California, and began selling nationally in 2014.
What is the benefit of using aluminum over steel in your reels?
The primary benefit comes from superior thermal and electrical conductance properties.
Additionally, even though aluminum has a lower tensile strength than steel (42K PSI for 6061-T6 aluminum vs. 64K PSI for 1018 mild steel), our reels are solid billet machined, which gives them material cross sections much greater than steel tubing. To match the strength of our reels’ 1½” x 3” solid aluminum support you would need to use steel tubing with walls nearly 1/2” thick, much larger than the industry norm of 1/8”.
Is the anodized finish you apply an insulator?
Sulfuric acid anodize creates a tough layer of aluminum oxide on the reel surface, which does provide a degree of insulation, but is not a pure insulator. Refer to our DX Reel operating and safety instructions for safe installation and use of our live welding cable lead reels.
Can I add a Power Drive attachment at a later date?
Yes. If your spool drive plate has the required 9 pre-drilled mounting holes you may install a Power Drive attachment at any time in the future.
Why do you recommend pulling the entire weight of cable with the Power Drive?
Just like with a fishing reel and drag, tension is the key. Keeping the cable taught will result in a nice, even wind. Also, it is recommended to hand wind the last 10 to 15 feet to avoid whipping and produce an even finish.
Is the brace bar required to use the Power Drive attachment?
While the brace bar is recommended for optimal performance and ease of use, the power drive can also be operated without a brace or with a brace of your own design.